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Google Mail at Fresno State Frequently Asked Questions

  • Where can I access my Fresno State Gmail account?

    Students can access their Fresno State mail by going to the web site

  • Why is Fresno State switching students to Gmail?

    After much student input and research, the Gmail service was selected as the solution that provides what students were asking for in a new email system. Switching student accounts to Gmail will allow Fresno State to save money on maintenance and hardware costs.

  • Can I keep my Gmail account when I leave the university?

    We expect that new accounts will remain available and not be terminated.

  • Will messages sent to my old address be redirected to my Gmail system.


  • What are the benefits of a student Gmail account?

    Gmail offers a number of improvements to our former system, including more storage, faster response and a more contemporary interface. Gmail also comes with additional applications that students can use to interact with other students.

  • What services are going to be available to students?

    In addition to the Gmail application, Fresno State is also able to offer three additional applications: Calendar, Docs and Sites. Google Calendar offers an online personal calendar that can sync with mobile devices. Google Docs provides online document support that can open Microsoft Word and Excel documents and link them easily to student's email. Google Sites offers students the ability to create simple web sites.

  • What email and mobile clients will be supported for the Gmail service?

    Most email clients will be able to retrieve email from the Gmail server. However, the Fresno State Help Desk will be able to offer assistance with Microsoft Outlook, Windows Mail, Mozilla Thunderbird and Mac Mail. In order to access your email from a third party app, you will need to set a google mobile password. If you wish to use any other email program, please be advised that the Help Desk may not be able to assist you in your request.

    Gmail also will work with most current mobile phones. Please see the link Google Mobile Setup for more information. Please note that the Help Desk is not able to support mobile phones beyond "best effort".

  • What protocols will be supported for the Gmail service?

    Gmail supports both the POP and IMAP email protocols. Any email program or mobile device that supports these protocols should work with Gmail.

  • I have a listserv. Will I need to update my subscriber list?

    Information Technology Services acknowledges that maintaining accurate Listserv information will be a challenge as students switch to Gmail. Because students' old addresses will cease to work after June 30, Listserv list owners may encounter several errors when the try to send messages to the older addresses.

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